All returns must be sent back within 14 days and items must be unworn, unaltered, unwashed, and in its original condition. Customers will be responsible for all shipping costs of the return, and/or shipping cost for exchanges. Please email us at shop@kirahawaii.com if you would like to do a return for exchange or store credit, and please provide us with your name, receipt number, and date of purchase. We do not issue money back, only store credit. Kira Hawaii is not responsible for lost/stolen packages. ALL SALES FINAL on discounted merchandise, intimates, swimwear, and doterra items.