FAQ

Our jewelry is handmade by owner Sheri Kira. She only uses 14k Gold Fill, 14k Rose Gold Fill and Sterling silver. 

Gold Filled is a thick layer of real gold bonded onto a base metal, such as brass or copper.  It does not wear off as quickly as gold plated, however, over time can wear down to the base metal.  

Gold Plated is a layer of gold applied to a base metal, usually by electroplating. This is usually a very thin layer, which is likely to wear quicker than gold filled.

Argentium Silver is real Sterling Silver, as it contains 92.5% silver. The addition of germanium causes it to not tarnish like traditional Sterling Silver, and it contains no nickel. It stays bright and beautiful for weeks, months, or years. It requires only an occasional wipe with a soft cloth to remove a smudge or finger mark. Tarnish is a discoloration of the surface caused by oxygen and sulfur. Argentium Silver forms a clear oxide reducing the tarnishing.

Using a jewelry shine cloth, you can easily rub away darkened areas on your sterling silver and gold jewelry.  We sell these for $3. You can also soak your jewelry piece in soapy warm water and let it sit for 5-10 minutes, then gently rub your jewelry piece.

All packages are shipped via USPS First Class or Priority Mail. If you would like to add insurance, please add a note upon checkout, and we will invoice you for the additional request.  We are not responsible for lost or stolen items in the mail.

We ship to US and Internationally.

All returns must be sent back within 14 days and items must be unworn, unaltered, unwashed, and in its original condition. Customers will be responsible for all shipping costs of the return, and/or shipping cost for exchanges.  Please email us at shop@kirahawaii.com if you would like to do a return for exchange or store credit, and please provide us with your name, receipt number, and date of purchase. We do not issue money back, only store credit. Kira Hawaii is not responsible for lost/stolen packages. ALL SALES FINAL on discounted merchandise, intimates, swimwear, and doterra items. 

Kira Hawaii jewelry is handcrafted to order and does not accept returns or exchanges. All sales are final. If there is a problem with your purchase when you receive it, please contact us immediately at shop@kirahawaii.com.  If we do not have your order already in stock, we make it to order. Please allow 1-2 weeks to get your order made.